CogniCare

Effective September 29, 2026 · Version 2026-09-29

Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Anansi Technology LLC (“Anansi,” “we,” “us”), which operates CogniCare. They govern your use of the CogniCare website and application (the “Service”). By creating an account or checking the box to accept them, you agree to these Terms. If you accept on behalf of a practice, you confirm that you have authority to bind it.

  1. 1. Who CogniCare is for

    The Service is for licensed mental-health professionals, clinicians practicing under appropriate supervision, and the practices they work in. You must be at least 18 and able to enter into a binding contract. You are responsible for holding and maintaining any license, registration, or insurance your practice requires.

  2. 2. What CogniCare does — and what it doesn’t

    CogniCare provides clinical documentation and practice-management tools: client records, scheduling and session notes, AI-drafted assessments, diagnostic impressions, treatment plans, progress summaries, SOAP notes and reports, the LIAM in-session copilot, standardized measures (such as the PHQ-9, GAD-7, WHO-5 and the C-SSRS screener), consent forms, and client invoicing.

    CogniCare is clinical decision support. It is not a clinician. In particular:

    • AI output is a draft. It can be incomplete or wrong. You must review, edit and approve anything before relying on it or adding it to a client’s record.
    • Every diagnosis, treatment and risk decision is yours. The Service does not provide medical advice and does not replace your professional judgment.
    • Screening results — including C-SSRS risk tiers and PHQ-9 item 9 flags — indicate that clinical attention may be needed. They are not diagnoses and never a determination that a client is safe or unsafe.
    • CogniCare is not an emergency or crisis service and does not monitor clients. If a client may be at imminent risk, follow your emergency procedures.

  3. 3. Your account

    • Give accurate information and verify your email address.
    • Keep your password confidential. You are responsible for activity under your account. Tell us immediately at cognicare@anansi.xyz if you suspect unauthorized access.
    • Practice owners are responsible for the clinicians they invite, for the seats they assign, and for removing access when someone leaves the practice.

  4. 4. Client information and consent

    You are responsible for having a lawful basis to enter each client’s information into the Service, and for obtaining any consent required by law or your professional code of ethics — including consent to AI-assisted documentation. CogniCare provides consent forms and records e-signatures or in-person consent to help you do this, but the obligation stays with you.

    Protected health information is handled under the CogniCare Business Associate Agreement, which the practice owner accepts for the practice and which forms part of these Terms.

    Your practice owns its client records. We use them only to provide, secure and support the Service. We do not sell your data, and we do not use client information to train artificial-intelligence models.

  5. 5. Subscriptions, trials and billing

    • Plans and prices are shown on our pricing page and at checkout. Practice plans are billed per clinician seat.
    • New practices get a 14-day free trial. A payment card is required to start it. Unless you cancel before the trial ends, your subscription begins and your card is charged automatically.
    • Subscriptions renew monthly and are charged in advance through our payment processor, Stripe. Prices do not include applicable taxes.
    • You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period. We do not refund partial periods except where the law requires it.
    • If a payment fails we will retry it. If it cannot be collected, access may be suspended until the balance is paid.
    • We may change prices with at least 30 days’ notice. New prices apply from your next billing period after the notice.

  6. 6. Acceptable use

    You agree not to:

    • use the Service unlawfully or outside the scope of your professional practice;
    • enter information about people who are not your clients, or data you are not authorized to hold;
    • share accounts or let anyone else use your credentials;
    • try to access another practice’s or clinician’s data, probe or bypass our security, or disrupt the Service;
    • copy, scrape, reverse engineer or resell the Service, or use it to build a competing product;
    • upload malicious code or content that infringes anyone’s rights.

  7. 7. Security and availability

    We protect the Service with safeguards that include encrypted connections, encryption of sensitive clinical content at rest, access controls that limit each clinician to their assigned clients, and audit logs of access to client records. No system is perfectly secure, and we do not promise the Service will be uninterrupted or error-free. We will try to schedule maintenance to minimize disruption.

  8. 8. Ownership

    You keep ownership of everything you enter into the Service. You give us a limited license to host, process and display it only as needed to provide the Service to you. We own the Service itself, including its software, design and AI prompts. If you send us feedback, we may use it without obligation to you.

  9. 9. Ending the agreement

    You may stop using the Service and cancel at any time. We may suspend or end your access if you materially breach these Terms, do not pay, or if it is necessary to protect clients, other users or the Service. After your account ends, the practice owner may request an export of the practice’s records for 30 days. After that, we delete the practice’s records as described in the Business Associate Agreement, except where the law requires us to keep them.

  10. 10. Disclaimers

    Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that AI-generated content is accurate, complete or suitable for any clinical purpose.

  11. 11. Limitation of liability

    To the fullest extent the law allows, Anansi will not be liable for any indirect, incidental, special, consequential or punitive damages, lost profits or lost data, or for clinical outcomes that result from decisions made using the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

  12. 12. Indemnity

    You will defend and indemnify Anansi against third-party claims arising from your clinical practice, from your entering client information without the necessary authority or consent, or from your breach of these Terms.

  13. 13. Changes to these Terms

    We may update these Terms. When we do, we will publish the new version on this page with a new version number, and you will be asked to review and accept it the next time you sign in. You cannot continue using the Service without accepting the current Terms.

  14. 14. Governing law

    These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Florida, and both parties consent to their jurisdiction.

  15. 15. Contact

    Questions about these Terms: cognicare@anansi.xyz.